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Improve guest experience
When leaders understand how to facilitate neurodivergent brains wellbeing improves, absences decline and output increases. This means fewer mistakes, better service and smoother operations. It really is true that a happy team make happy guests.
Reduce Turnover
I don’t need to tell you how much recruiting a new team member costs. Training that supports neurodivergent team members helps improve their satisfaction and helps you to keep hold of your talent.
Strengthen your brand
DEI initiatives are no longer viewed as corporate box ticking by the current talent pool and instead are a non-negotiable attribute which could be the difference between securing that star candidate and them joining your competitors. Demonstrate your commitment to neuroinclusion by training your leaders to facilitate all minds that exists withing their teams.
The largest UK tribunal pay out ever made was due to poor treatment of an employee with ADHD amounting to disability discrimination. This stemmed from a lack of understanding of the condition. Totalling £4.6MILLION! This figure does not include the reputional damage to potential guests and prospective employees.
It is estimated that as many as 1 in 2 people in hospitality may be neurodivergent. Can you afford to have 50% of your team working in conditions which aren’t optimal for them?
Personalisation
I will work with you to decide which areas are most pertinent for your business and cover exactly what is needed. I can also adapt my training to be delivered in-person or online which makes distribution across multiple sites easier with sessions lasting from 90 minutes to a full day.
Immediate impact
Your team will leave my training with the knowledge, skills and confidence they need to make an immediate, positive impact within their teams.
Ongoing support
Following the training, I am happy to advise or discuss any specific challenges that may arise, including strategy development.
lived experience
I was diagnosed with ADHD in 2024 after reaching the depths on burnout and coming dangerously close to giving up on the industry I love. I am able to share first hand the challenges which being neurodivergent presents me and how I have overcome them.
genuine Hospitality Experience
I am not a corporate trainer who worked Saturdays in a pub when they were 17. I have over 12 years experience in hospitality and am incredibly proud to have most recently been the opening Deputy GM of THE-PIG-in The Cotswolds and was presented with an Acorn Award in 2024 after graduating from the Master Innholders Aspiring Leaders Diploma and hold a 1st Class Degree in Hotel Management.
“Gareth is extremely responsible, hardworking and completely dedicated to his career and the hospitality industry. He certainly puts back more than he takes. I have absolutely no doubt that the future of our wonderful industry relies on people like him”
Dr Hilary Cooke, Merlin Consultancy
